Contractor Tip of the Month: Trust Is the Cornerstone

Words: Damian Lang

If I can’t trust you, I can’t do business with you. I don’t care how talented you are. I don’t care how long we’ve worked together. I don’t care how many projects you’ve completed. If I can’t trust your word, then we don’t have anything to build on—figuratively or literally.

That standard has guided me since I started my first company with a beat-up pickup truck and a trailer full of used tools. In my more than 40 years in the construction industry, I’ve learned that honesty is not just a value at our companies—it is the value. Everything else is built on it.

Over the years, I’ve seen good times, hard times, booms, busts, and everything in between. I’ve seen projects saved by grit and others fall apart from a single bad call. But nothing—I mean nothing—has done more damage than dishonesty.

That belief was put to the test a few weeks ago when I faced one of the hardest decisions a business owner can make—not about budgets or supply issues, but about people I trusted. I was meeting with one of our top managers to discuss a situation that had caused turmoil within his team. He was saying all the right things, but something felt off. My gut told me I wasn’t getting the full truth, so I started asking questions—calmly, respectfully, giving him every chance to come clean.

The longer he talked, the more I questioned whether any of it was true. And then I had a moment of clarity: Why am I sitting here pretending this conversation matters if I’m questioning the integrity of the person sitting across from me?

If I can’t trust what I’m being told, what’s the point? We weren’t finding a solution—I was just managing damage. And in construction, whether you're laying brick or running payroll, there’s no room for pretending something is solid when you know it’s not.

As it turned out, the issue ran deeper than one person. Multiple leaders had been telling half-truths, deflecting blame, and creating confusion. When the facts surfaced, I knew what I had to do—even though it was going to hurt.

I didn’t make the decision lightly, but I made it knowing that leadership isn’t just about relationships. It’s about responsibility. Turning a blind eye to dishonesty doesn’t just compromise one group; it threatens the integrity of the entire culture. What you tolerate at the top always trickles down. At our companies, honesty isn’t just a value written on the wall—it’s the filter through which every other value must pass. Safety, quality, teamwork, and accountability don’t hold up without trust. If honesty isn’t present at the top, it doesn’t disappear—it decays, slowly working its way through the culture until no one believes in the values you claim to represent.

That’s why trust must be present in the big things, such as contracts and safety reporting, and in the small things, like showing up on time, owning up to mistakes, telling the truth even when it’s uncomfortable, and giving credit where it’s due. These aren’t just habits. They are signs of integrity. And in this line of work, they speak louder than any résumé. If someone won’t speak up when things go wrong, how can you trust them when the stakes are even higher? You can’t build a solid crew, a winning project, or a legacy business on shaky ground.

A young leader once asked me how leaders know when they’ve lost trust in someone. My answer is simple: You know you’ve lost trust in someone when you start second-guessing their version of the story or when someone brings you facts that contradict what you were told, and those facts check out.

At that point, it’s already too late. Sure, there’s always room for second chances—but only after full ownership of the lie and a real commitment to rebuilding trust. Denial is a wall. Truth is a foundation.

After I made the tough call to let those managers go, I wasn’t sure what to expect. But what followed was something I hadn’t anticipated. Their teams began performing better. Morale improved. People engaged more openly and honestly. Meetings got shorter and more productive. Trust, like concrete, sets fast when the mix is right.

This experience reinforced something I have always believed. Skill can be trained. Experience can be gained. But integrity must be lived. And when it’s missing, the cost isn’t just to the company; it affects everyone who values an environment built on respect.

So here’s my advice: Don’t waste your time in conversations where truth is optional. It’s unproductive and unfair to everyone involved.

We work in an industry that demands precision, reliability, and straight talk. There’s no room for guesswork when safety is on the line or deadlines are tight. Once honesty is in doubt, trust—the foundation of any relationship—is already broken.

At the end of the day, no matter how complex business gets, the most important decisions always come down to one question: Can I trust this person? If the answer is no, the rest is irrelevant. Because if I can’t trust you, I can’t do business with you.

___

Damian Lang is CEO at Lang Masonry Contractors, Wolf Creek Construction, Buckeye Construction and Restoration, 3 Promise Labor Services, FlexCrew, Malta Dynamics Fall Protection and Safety Company, and EZG Manufacturing. To view the products and equipment his companies created to make job sites safer and more efficient, visit his websites at ezgmfg.com or maltadynamics.com. To receive his free e-newsletters or to speak with Damian about his management systems or products, email dlang@watertownenterprises.com, or call 740-749-3512.

Contractor Tip of the Month: Trust Is the Cornerstone

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